Novibet Privacy Policy

At Novibet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Novibet Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use our Novibet app, or interact with our online casino and sports betting services. By registering an account with us, you agree to the practices described below. We operate under the ownership of Logflex MT Limited (registration no. C 77772), based in Malta, and we are licensed by the Malta Gaming Authority under licence number MGA/CRP/186/2010.

Information We Collect

When you create a Novibet login, place bets through Novibet online sports betting, or play on Novibet slots and Novibet live casino tables, we collect various categories of personal data. We do this to verify your identity, process transactions and provide you with a safe gaming environment.

• We collect registration details such as your name, date of birth, address, email and phone number when you novibet register for an account.
• We gather financial information, including payment card details, e-wallet data and bank account information, whenever you make a Novibet deposit or request a Novibet withdrawal.
• We record your gaming and betting activity, including wagers placed, games played, and results, across our Novibet casino and sportsbook products.
• We track technical data such as IP address, device type, browser information and log-in timestamps whenever you access our Novibet casino login page or our Novibet app android application.
• We may collect communication records when you contact our support team via LiveChat, email or our Novi Chat AI assistant.
• We collect promotional interaction data, such as when you redeem a Novibet promo code or a Novibet bonus code during Novibet app download or registration.

How We Use Your Information

We use the information we collect for a range of legitimate business and legal purposes. Our goal is to provide a secure, enjoyable, and personalised Novibet online casino experience while remaining compliant with applicable gaming regulations.

• We use your data to verify your identity and age, and to prevent fraud, money laundering and underage gambling.
• We process your financial details to handle every Novibet deposit and Novibet fast withdrawal request securely.
• We analyse your gaming preferences to tailor promotions, such as a Novibet no deposit bonus, Novibet free spins, or Novibet free bets, to your interests.
• We use your contact details to send account notifications, responsible gambling reminders, and updates about our Novibet casino bonus offers, provided you have opted in to marketing communications.
• We monitor activity to detect bonus abuse, including minimal-risk betting patterns, multiple accounts, or attempts to exploit our Novibet casino no deposit bonus terms.
• We use aggregated and anonymised data to improve our website, our Novibet mobile casino platform, and our Novibet app performance.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our Novibet app to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Cookies also help us recognise returning users attempting a Novibet uk login and streamline access to features like Novibet live streaming and in-play betting. You can control or disable cookies through your browser settings, though doing so may affect certain website functionalities.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals across methods such as Visa, Mastercard, Trustly, Skrill, Neteller and Interac Instant.
• We share information with regulatory bodies, including the Malta Gaming Authority, to comply with licensing obligations.
• We work with fraud prevention and identity verification providers to confirm your details before granting access to our Novibet casino app or crediting a Novibet bonus 100 welcome offer.
• We may disclose data to law enforcement agencies when legally required to do so.
• We share limited data with marketing and analytics partners to measure the performance of our Novibet casino review campaigns and advertising efforts.

Data Security

We take data protection seriously and implement industry-standard security measures to safeguard the information you provide. Our systems use encryption protocols to protect sensitive data during transmission, particularly during Novibet deposit and Novibet withdrawal transactions. We restrict access to personal data to authorised personnel only, and we regularly review our security practices to address emerging risks.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. Even after you close your account, we may retain certain records for a period required under Maltese gaming law and financial regulations.

Your Rights

As a data subject, you have several rights regarding your personal information, and we are committed to honouring them promptly.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You can request the deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You may request a copy of your data in a portable format.
• You can lodge a complaint with the relevant data protection authority if you believe we have not handled your information appropriately.

International Data Transfers

As we serve players across markets including Greece, Ireland, Italy, Malta, Finland, Canada and New Zealand, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we discover that a person under the legal gambling age has registered an account, we will close it immediately and delete the associated data.

Changes to This Policy

We may update this Novibet Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Novibet casino services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team at support@novibet.com. Our customer service is available 24/7 through LiveChat, Novi Chat, email, and Messenger, in English, Greek, Italian and Finnish.